CardivAI



Terms and Conditions

Terms for the use of heartcheckapp (the “Service”).

Overview

Effective date
January 1, 2026
Service
heartcheckapp (“App”, “Chat”, or “Service”)
Provider
CardivAI GmbH
Am Euro Platz 2, Gebäude G, 1120 Vienna, Austria
office@cardivai.com
cardivai.com

Contents

  1. Scope and Acceptance
  2. Nature of the Service
  3. AI Model and Accuracy
  4. Payment and Delivery
  5. Data Protection and Privacy
  6. User Obligations
  7. Limitation of Liability
  8. Regulatory and Compliance
  9. Intellectual Property
  10. Termination
  11. Governing Law
  12. Acknowledgment and Consent

Terms for heartcheckapp

These Terms govern your use of the heartcheckapp chat experience, associated websites and mobile platforms, the wellness/education report, payments (via Stripe), and report delivery by email. If you do not agree, do not use the Service.

1) Scope and Acceptance

  • Agreement. By using heartcheckapp, initiating payment, creating an account, or continuing a chat, you agree to these Terms.
  • Additional policies. These Terms should be read together with our Imprint/Data Privacy notice.
  • No use if you disagree. If you do not accept the Terms, you may not use the Service.

2) Nature of the Service

  • Educational/wellness only. heartcheckapp is an AI-assisted wellness and educational information tool.
  • Not a medical device. It does not provide medical diagnosis, treatment, or medical decision support.
  • Not a substitute for care. Always consult a licensed clinician for personal medical questions.

3) AI Model and Accuracy

  • AI-generated content. The Service uses generative AI to support wellness/education dialogue and report drafting.
  • No guarantees. AI output may be incomplete, inaccurate, or unsuitable for your circumstances.
  • As-is. The Service is provided “as-is” and “as available” for informational purposes only.

4) Payment and Delivery

  • Payments. Payments are processed by Stripe (third-party). We do not store full card numbers.
  • Acceptance before payment. Before paying, you must confirm you have read and accepted these Terms.
  • Delivery. After successful payment, your wellness/education report is generated and sent to the email you provide.
  • Taxes. Prices include applicable taxes unless stated otherwise at checkout.
  • Refunds. Payments are generally non-refundable once the report has been generated, except where mandatory consumer rights apply.

5) Data Protection and Privacy

We process personal data in accordance with applicable laws (including GDPR where applicable). Details are described in our Imprint/Data Privacy notice.

  • Minimization and security. We apply security controls and privacy-by-design where feasible.
  • Deletion requests. You may request deletion subject to legal obligations (e.g., accounting rules).
  • Transfers. Cross-border transfers, if any, use appropriate safeguards (e.g., SCCs) where required.

6) User Obligations

  • Provide truthful information to the best of your knowledge.
  • Use the Service only for personal wellness/education purposes.
  • Do not misuse, copy, scrape, reverse-engineer, or disrupt the Service.
  • Do not attempt to use the Service to obtain clinical diagnosis, prescriptions, or treatment.
  • Age. You confirm you are at least 18 years old and able to enter into this agreement.

7) Limitation of Liability

To the fullest extent permitted by law:

  • We are not liable for indirect, incidental, consequential, or special damages (including loss of data, profits, or reputation) arising from use of the Service.
  • Our total liability for any claim related to the Service will not exceed the amount you paid for the specific Service giving rise to the claim.
  • You acknowledge you use the Service at your own risk and it does not replace professional medical advice.

Some jurisdictions do not allow certain limitations, so parts of this section may not apply to you.

8) Regulatory and Compliance

  • The Service is intended as an educational/wellness tool and is not designed to provide medical diagnosis or treatment.
  • We aim to operate in line with applicable data protection and consumer laws (including GDPR where applicable).
  • We may update features and safeguards to reflect evolving regulatory expectations and best practices.

9) Intellectual Property

The Service, including its design, software, text, graphics, and logos, is owned by CardivAI GmbH or its licensors and protected by applicable intellectual property laws. You may not reproduce, distribute, or modify any part of the Service without prior written consent.

10) Termination

We may suspend or terminate access for violations of these Terms, misuse, security risks, or legal reasons. Sections intended to survive (including liability and IP) will continue to apply.

11) Governing Law and Jurisdiction

  • Governing law: Austria.
  • Consumer rights: EU users may have mandatory consumer protection rights under local law.
  • Venue: Where permitted, disputes are subject to the courts of Austria.

By creating an account, using the Service, and/or proceeding with payment, you confirm that:

  • You have read and accepted these Terms.
  • You understand the Service is educational/wellness only and not a medical device.
  • You understand AI outputs may be incorrect or incomplete and are not clinical advice.
  • You consent to data processing as described in our Imprint/Data Privacy notice.
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