Terms & Conditions

Terms and Conditions

1) Scope & acceptance

• These Terms govern your use of CardivAI GmbH websites and the heartcheckapp services (website, chat, mobile app, and wellness report workflow).
• By using the Service, creating an account, initiating payment, or continuing a chat, you agree to these Terms.
• If you do not agree, do not use the Service.

2) Nature of the service

• Educational/wellness only. heartcheckapp is an AI-assisted wellness and educational information tool.
• Not a medical device. It does not provide medical diagnosis, treatment, or clinical decision support.
• Not a substitute for care. Always consult a licensed clinician for personal medical questions and healthcare decisions.

3) AI model & accuracy

• The Service uses generative AI to support wellness/education dialogue and report drafting.
• AI output may be incomplete, inaccurate, or unsuitable for your circumstances.
• The Service is provided “as-is” and “as available” for informational purposes only.

4) Payment & delivery

• Payments are processed via Stripe (third-party). We do not store full card numbers.
• Before paying, you must confirm you have read and accepted these Terms.
• After successful payment, your wellness/education report is generated and delivered to the email you provide.
• Prices include applicable taxes unless stated otherwise at checkout.
• Payments are generally non-refundable once the report has been generated, except where mandatory consumer rights apply.

5) Data protection & privacy

We process personal data in accordance with applicable laws (including GDPR where applicable). Details are described in our Imprint/Data Privacy notice.

6) User obligations

• Provide truthful information to the best of your knowledge.
• Use the Service only for personal educational/wellness purposes.
• Do not misuse, copy, scrape, reverse-engineer, or disrupt the Service.
• Do not attempt to use the Service to obtain clinical diagnosis, prescriptions, or treatment.
• Age. You confirm you are at least 18 years old and able to enter into this agreement.

7) Limitation of liability

• To the fullest extent permitted by law, CardivAI GmbH and its service providers are not liable for indirect, incidental, consequential, or special damages arising from use of the Service.
• Our total liability for any claim related to the Service will not exceed the amount you paid for the specific Service giving rise to the claim.
• You acknowledge you use the Service at your own risk and it does not replace professional medical advice.

Some jurisdictions do not allow certain limitations, so parts of this section may not apply to you.

8) Regulatory and compliance

• The Service is intended as an educational/wellness tool and is not designed to provide medical diagnosis or treatment.
• We aim to operate in line with applicable data protection and consumer laws (including GDPR where applicable).
• We may update safeguards to reflect evolving regulatory expectations and best practices.

9) Intellectual property

The Service, including its design, software, text, graphics, and logos, is owned by CardivAI GmbH or its licensors and protected by applicable intellectual property laws. You may not reproduce, distribute, or modify any part of the Service without prior written consent.

10) Termination

We may suspend or terminate access for violations of these Terms, misuse, security risks, or legal reasons. Sections intended to survive (including liability and IP) will continue to apply.

11) Governing law & jurisdiction

• Governing law: Austria.
• Consumer rights: EU users may have mandatory consumer protection rights under local law.
• Venue: Where permitted, disputes are subject to the courts of Austria.

12) Acknowledgment and consent

By using the Service and/or proceeding with payment, you confirm that:

• You have read and accepted these Terms.
• You understand the Service is educational/wellness only and not a medical device.
• You understand AI outputs may be incorrect or incomplete and are not clinical advice.
• You consent to data processing as described in our Imprint/Data Privacy notice.

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We may update these Terms from time to time. Material changes will be posted on this page with an updated effective date.